Tips, guidance, and common questions answered – everything you need to know to make the most of our services.
Your Google Trusted Agency provides high-quality 360-degree interactive photographic representations of businesses using Google Street View technology. Local Exposure is your UK based Google Trusted Agency.
By participating in Google Street View Trusted, you:
- Enhance your content on Google with beautiful 360-degree panoramic images.
- Engage with customers who can now walk-through and experience your business with the familiar Google Street View navigation.
- Influence customer decision making during the search and discovery process by inviting customers into your business online.
A Google Trusted Agency has been certified by Google to provide quality virtual tours using Google’s standardised methods. Local Exposure has been working with accreditation from Google since the conception of the Google Business Photos program in the UK. We are the longest running EMEA Google Trusted Agency. Local Exposure use our own photographers so quality and consistency are key areas of focus. Businesses engage directly with Google Trusted Agencies and not Google.
Your appointment is on an agreed date in the morning or afternoon. Times are usually not specific, but, if you do need a rough time of arrival, please speak to the office team on the day of your photo-shoot when we can help best. Weather and traffic are often factors in photography site visits.
Your Google Trusted Agency Street View photographer will ask for yourself or your appointed contact upon arrival. Your photographer will then go through your requirements, checking that you have everything in place for the photo shoot.
The Google Trusted Agency Street View Virtual Tour unique features, so think about what makes your business special; What are the reasons customers come to your premises? Your photographer will be more than happy to run through these with you on the day, our experience means we know what customers look for in a virtual tour, but having an idea of what specific features you would like to showcase will definitely help.
The duration of your photo-shoot will depend on the size of the premises. Whilst we opt for a quality service, our experience means that the typical photo-shoot should last anywhere between 30 mins – 2 hrs. Compex sites and larger premises may result in additional length to the shoot duration, however we will let you know if we feel this will be the case on our initial assessment of the project.
If your Google Trusted Agency photo-shoot has more than 2-3 viewpoints then the Google Street View Virtual Tour starts outside of your business. From the outside, our photographer comes through the normal customer entrance, capturing viewpoints at 4-15 foot intervals to provide the virtual walk-through of your premises.
Please be aware these shoots show everything in the customer areas of your business, from floor to ceiling. Everything you can see will be picked up by the camera.
We are happy to work around customers and/or staff, as part of Google’s policy we are required to blur out any faces and sensitive information and are happy to explain this on site to any customers.
Generally, your work is with our offices the day after the photo-shoot has taken place.
The images are checked through by our in-house moderation team. The images are then uploaded onto the Google platform..
The Google Street View tour is made up of multiple still images (not a video) which are ‘stitched’ together to create a seamless virtual tour. The normal turnaround we would expect is within 2-6 weeks. However the Google platform is subject to upgrades/ changes, and the complexity of the stitching process may also affect timescales. If in doubt, please call in and one of our team would be more than happy to give you advice on when your Google Street View tour is expected to be live.
Once the Google Street View virtual tour has been published, we will be in touch usually by email with the link to your tour. Please bear in mind that due to the intense popularity of the service, we deal with a high volume of businesses.
The imagery can be live on Google around 2-6 weeks (again depending on size and complexity) after the photographer has visited your business. We can also provide an express turnaround, for a small fee, so please ask if you would like your imagery much quicker. The images taken appear on:
✔ Google My Business
✔ Google Search
✔ Google Maps
✔ Google Street View
✔ Google Street View app
✔ Google Maps app
The tour can also be embedded across a number of platforms!
Google run a strict policy on reviews to ensure there is no abuse by businesses trying to gain an undeserved favourable image – if you are experiencing malicious, poor, or fake reviews we advise you get in touch with Google directly using the following help page: Google My Busines Help